Mobile Banking

HSBC Mobile Banking App

This HSBC Mobile Banking app lets you manage your HSBC accounts securely from your mobile device.

If you are registered for Personal Internet Banking with HSBC you can use this app. If you are registered for Business Internet Banking please download the HSBC Business Banking app.

Alternatively, if you do not currently bank with HSBC and would like to open an account please visit www.hsbc.com for more information.

Mobile App for Apple     Mobile App for Android

Frequently Asked Questions

Is this app secure?

HSBC Internet Banking provides a high level of security whether you log on using a desktop computer or a mobile device. However, as always it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.

What security measures can I take to protect my information when using HSBC Mobile Banking?

Keeping your banking information safe and secure is of vital importance to HSBC. As demand increases for newer, faster and better ways to bank, HSBC pledges to continue its efforts to maintain the highest level of online security for its customers. However, you also play a critical role in keeping your personal information protected.

  • Keep your security details confidential and do not share them with anyone
  • Do not write your security details down, or store them in third party apps on your mobile device
  • Always check you have the very latest version of our app
  • Where possible keep your phone operating system up to date
  • Where appropriate, regularly update your mobile device with anti-virus and anti-spyware software
  • Avoid sharing your mobile device with others
  • Use only your own device to log on to HSBC and if you have to use someone else’s device, ensure it is secure and that you log off completely
  • Whenever you install any app, make sure you understand what it is going to do with your device’s features and with your personal information before you give it permission to be installed. Do not leave your device unattended after logging on
  • Always log off when you are finished with mobile banking
  • Ensure your device is set up to automatically password/passcode lock itself after a brief period of inactivity
  • Use only trusted Wi-Fi connections
  • Do not use a jailbroken Apple® iPhone® or rooted Android phone as jailbreaking and rooting both remove important security features
  • Only install applications on your device from trusted app stores: App Store® and Google Play

What permissions does this app need?

For the HSBC Mobile Banking app to work on your Android device, you need to grant it the following permissions:

  • Your social information – this allows the app to access your contacts so that you can make a payment to people in your address book. This feature is not available in all countries and we will only access your contact information in those countries where we offer the payments feature.
  • Network communication – this gives the app full network access, and allows it to view Wi-Fi and network connections. The app uses these to check your connection so that it can access HSBC’s systems.
  • Network communication – this allows the app to control Near-Field Communications which is required for Mobile Payments (not currently available in all countries)
  • Phone calls – this allows the app to read the phone’s status and identity, and to dial HSBC directly from within the app.
  • Hardware controls – this allows the app to take pictures, videos, and control the vibrator. This enables banking features such as remote cheque deposit (not currently available in all countries)
  • Your location – this gives the app both approximate and precise location (via GPS) and is used to show special offers and branches near you (not currently available in all countries). Your location information is only used temporarily by the app and is not sent to our systems or stored by the app on your device.
  • System tools – this allows the app to close other apps, and run at startup. The app uses it to securely close itself and so protect your confidential information.

For your iOS device you can choose whether to accept or reject any of the following permissions:

  • Push notification – this is requested to allow HSBC to send alerts to you (not currently available in all countries)
  • Current location – this is used to show special offers and branches near you (not currently available in all countries). Your location information is only used temporarily by the app and is not sent to our systems or stored by the app on your device.
  • Contacts – this allows the app to access your contacts so that you can send money to people in your address book (not currently available in all countries).

Why do we request permission to access your call log on Android?

In certain countries, you can now make payments to people through your address book. When we enable this feature, Android requests permission to access not only your contact list, but your call log also. HSBC Mobile Banking does not require your call log information and, even though Android makes this request, we do not access, use or store any information about your call log.

What devices does this app work with?

HSBC Mobile Banking supports iOS and Android devices

  • Apple iOS 6.0 or later
  • Android 2.3 and up.

Will this app work on my tablet?

HSBC Mobile Banking is now optimised for Apple iPad. The app can be used on Android tablets. However, it is not fully optimised for all devices.

Are there any fees to use this HSBC Mobile Banking service?

There are no fees to download or use the HSBC Mobile Banking app. Data charges from your mobile service provider may apply. HSBC is not responsible for these charges.

Can I use this app abroad?

This app can be used in many countries. When using this app abroad please be aware that you will be responsible for complying with laws in the countries you travel to. Your network provider's charges may be higher than usual when abroad and HSBC is not responsible for these charges. We recommend that you check your roaming coverage and charges prior to travel.

Can I use this app to access my accounts with HSBC in other countries?

HSBC offers mobile banking in many countries. If you have accounts with HSBC in other countries, you can use the country selector tool within the app to determine if mobile banking is offered in each country where you bank. If available, you will be able to access your HSBC accounts in that country.

Will the app always be available?

The app may be withdrawn at any time by Apple, Google or HSBC. If the app is withdrawn, we will do our best to notify you. We may update the app at any time and you may be required to download the updated app to continue using HSBC Mobile Banking.

Can I change my security details in the HSBC Mobile Banking app?

Log on credentials cannot be changed from inside the app. Please refer to your local country website for more information.

If I have cancelled my Personal Internet Banking service, can I still access the HSBC Mobile Banking app?

If you cancel your Personal Internet Banking service, you will no longer be able to access your accounts through the HSBC Mobile Banking app. If you have not registered for Personal Internet Banking, please visit HSBC and navigate to the country where your account is held to register.

How do I ensure I have logged off HSBC Mobile Banking?

Closing your app or switching off your phone will not necessarily log you off. As with Internet Banking we recommend that you always click the Log Off button from inside the app.

Find out more

Please select your country for a link to more information regarding HSBC Mobile Banking.

Not with HSBC?

To use the HSBC Mobile Banking app you must be a HSBC customer. If you would like to open an account with HSBC please visit www.hsbc.com

NOTICES

For more information on the End User Licence Agreement and the Privacy Policy please click here

Use of your mobile device will be charged at your telephone provider's published rates. Landlines and mobile networks may vary.

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android and Google Play are trademarks of Google Inc.

The links on this page may allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Technology & Services (USA) Inc. has no control over other HSBC or non-HSBC websites and is not liable for your use of them.

HSBC is a trademark of HSBC Holdings plc. and all rights in and to HSBC vest in HSBC Holdings plc. Other than as provided above, you may not use or reproduce the HSBC trademark, logo or brand name.

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